Contact support

Live chat

Support at truefortunecasinogb.co.uk is available through live chat around the clock. Select the chat button to reach a support team member for assistance with your account. Chat can also help with questions about payment methods available for your country.

Email support

Write to [email protected] to contact truefortunecasinogb.co.uk by email. Include your name and account username when sending verification documents. Digital images should be clear enough for the details to be read. For a technical fault, provide a written description together with a screenshot so the issue can be examined.

Written complaints

Submit a complaint to truefortunecasinogb.co.uk in writing no later than five days after the event concerned. Explain the event you are complaining about and include the screenshot if it concerns a technical fault. truefortunecasinogb.co.uk may decline complaints received outside this period. Exceptional circumstances, such as being unable to respond, are considered individually, while the five-day requirement remains applicable.